Apple Business Manager Service

As a certified expert and thanks to our pioneering role in the corporate use of Apple devices in Switzerland, we support you with all questions and projects relating to the Apple ecosystem. Our specialised knowledge and our experience with countless other customers make us a strong partner when it comes to the use of Apple devices and services in companies.

Why Nomasis Apple Business Manager Service?

 

The Apple Business Manager is the centrepiece of your Apple iOS and macOS device fleet. It allows you to keep your devices, Apple IDs and apps under control at all times.

With Apple Business Manager, you can deliver your devices to your users without packaging using the zero-touch process. You can also use Microsoft Azure/Entra ID federation, for example, to generate Apple IDs automatically and the user can log in to the device with their business email address and existing authentication mechanism. By linking the Apple Business Manager with your UEM/MDM system, the distribution of your business apps to the end devices is also straightforward and efficient.

With our service, we support you in the configuration, support, maintenance and operation of your Apple Business Manager. Thanks to our continuous training with our partner Apple and our many years of experience with many other customers, you can count on our expertise and expect your device fleet to be operated according to best practices.

We will be happy to confirm your Apple strategy with our assessment in order to develop the best possible solution and end-user experience for you.

 

How does the Nomasis Apple Business Manager Service work?

 

The individual components and interfaces are defined and documented in the initial project based on the specific customer requirements.

Our service offers the following components and interfaces:

Apple Business Manager Service

Features

 

The Nomasis Apple Business Manager Service aims to ensure the support, maintenance and operation of your Apple ecosystem. The service includes the following activities around your Apple strategy, device fleet and end users:

 

Reactive Support

Nomasis Apple Business Manager Support guarantees the customer telephone and e-mail support with defined response and intervention times by means of an SLA (Service Level Agreement). We are also directly available to your users for PIN resets on shared iPads or other technical enquiries.

 

Proactive maintenance

With our maintenance services, we ensure that all configured services in your Apple Business Manager are always operational. With our regular health checks, we continuously check the configuration and services to identify any problems at an early stage. The required tokens (certificates) are renewed before they expire and upcoming changes are planned and implemented.

 

Tenant management & innovation

Through our tenant management and regular monitoring, we guarantee the smooth operation of your Apple Business Manager tenant. We ensure that upcoming new functions and services from Apple are evaluated before they are introduced and promptly incorporated into change management. We also support you with the initial configuration and decommissioning of apps and devices.

 

Quarterly service meetings

Our efficient service meetings provide you with an up-to-date status of your Apple Business Manager tenant, device fleet, support cases and changes. The rest of the time, you don’t have to worry about anything and we take care of all the agreed tasks for you.