The 4-step approach is a proven way of providing mobile applications and content to employees in the future, both strategically and tactically
Step 1: Analysis
A comprehensive top-down approach is offered in the analysis, independent of the manufacturer. Starting with a clear strategy up to the implementation and managed mobility.
Employees expect easy and fast access to the applications and content they require to be productive. In addition, security and data protection are non-negotiable. Bring-Your-Own-Device (BYOD) strategies and the increasing use of diverse networks (corporate, public, Wi-Fi, 4G/5G, home office) bring new challenges to companies and their security officers.
In-depth knowledge and a full focus on mobile help to identify organisational drivers, opportunities and risks. In addition to technical and commercial challenges that are required for implementation, recommendations and solutions for improved security, productivity and cost savings are also delivered.
Step 2: Preparation
Many companies use a Unified Endpoint Management (UEM) system to manage their mobile device fleets with iOS, Android, macOS or Windows 10/11. The UEM has been in use for a few years or has only recently been set up by internal staff/an external partner. In this case, it is advisable to check the UEM for any technical, conceptional and organisational deficits. For this purpose, the UEM is checked including all configurations and settings. The analysis of the data is carried out according to many years of experience and the weaknesses and risks found are compared based on best practices in connection with existing customer infrastructures.
Step 3: Implementation
Source: Nomasis AG
Pilot and service verfication
Once the POC has been set up and tested, the pilot is initiated, during which the service pilot is set up, the pilot group is selected and trained, and the service is continuously improved.
Operational Readiness & Support
Prior to the migration, the support, change management and service management processes are defined, the service documentation for the support is created and afterwards the support departments are trained for the 1st, 2nd and 3rd level.
Preparation of the migration
Planning a migration is easier if the strategic view already exists and the requirements for managing the device lifecycle are clearly defined. For this purpose, the migration strategy is defined and the migration pilot is set up.
User and device migration
User-driven migration automates and standardises the transfer from an existing to a new UEM. User profiles of the source system are largely read out automatically, analysed and transferred to equivalent or comparable profiles of the target system. In addition to automated migration of users and their devices, employees can be supported with on-site or virtual training.
Source: EBF GmbH
Step 4: Managed Mobility
The Mobile Operations Center takes care of the procurement, secure operation, support, maintenance and retirement of the mobile device fleet with iOS, Android, macOS and Windows 10/11 using Unified Endpoint Management systems.
1st, 2nd and 3rd level support and the extensive technical skills as well as many years of experience with mobile IT and mobile security help to optimise the service management of a UEM platform. Not only are operating costs reduced, but teams can be released to focus on innovation, core business and business transformation.
The Mobile Operations Center can provide full or partial support.
to learn more about the 4-Step-Approach