Mobile Operations Centre (MOC)

The Mobile Operations Centre (MOC) is your single point of contact for standardized mobility strategies.

Mobile devices are indispensable in today’s working world. There is a need for appropriate security measures in this area as well to protect against cyber attacks. This is exactly what a Mobile Operations Centre is needed for.

We support you in business-critical processes with mobile expertise in the areas of security, users, infrastructure and devices.

A big challenge nowadays is to keep an overview of all interfaces, current dangers and ongoing system innovations. As an interface between your internal IT and our MOC, we provide you with a dedicated service manager. This person has an overall picture of all areas and can take the necessary measures immediately if necessary.

Furthermore, our Mobile Operations Centre also includes a cross-divisional reporting to show you the current situation of your environment at any time. To relieve your internal IT, we also offer you a ticketing system based on the helpdesk to helpdesk or user to helpdesk support model.

In order to prevent unplanned resource bottlenecks, we can provide you with an employee as a substitute or holiday replacement on request.

Device

We handle the entire lifecycle from acquisition to disposition, including equipment provisioning, supply, repair, spare parts pool management and logistics. We thus offer you real-time transparency of your entire mobile fleet. This means non-stop mobility for you and your users and the freedom to run, improve and expand your business.

Security

Before anything reaches your devices, we ask difficult questions and then draw on our years of experience to create the perfect end-to-end mobile enterprise solutions program for your end users. Whatever your business objectives are, we deliver the “how” to your “what” and “why”. Let’s think about the details.

Infrastructure

Internal IT resources are costly and difficult to scale, and your expertise is best suited to revenue-generating, strategic programs. To manage your mobile fleet, you can complement your current IT infrastructure with experts in Enterprise Mobility Management (EMM) and Mobile Device Management (MDM).

User

Our goal is to find connections between people, processes and technology to build a bridge between IT and your unique users. Our goal is to empower employees, not overwhelm them with technology. These are happy end users for us.

Nomasis AG – Your Single Point of Contact

Security

Threat Detection & Response

In the mobile environment, it also requires specific processes, tools, many years of experience as well as specialized employees in dealing with Threat Detection & Response. Due to constantly changing cyber security attacks, it is hardly possible to react more than individual companies. With our know-how and the solutions of our partners we support you completely.

App Analysis

Mobile apps have become indispensable in today’s business world. We have the necessary tools to scan your in-house apps and store apps and identify possible weaknesses.

Anti-Phishing

Protects your business and private data on your COPE (Corporate owned, personally enabled) and/or BYOD (Bring your own device)

Anti-Malware

Ensures that attacks such as fraudulent calls, infected websites or malicious links are stopped. It does not matter whether it is Windows10, MacOS, iOS or Android.

Zero Trust Security

Zero Trust as a new security concept. Before each access, a user context is established, the device is validated, the app authorization is checked, the network is verified and threats are eliminated.

Conditional Access

Conditional access is used to create guidelines for access. These increase the security of your organization and do not hinder users unnecessarily.

Single-Sign-On

Single sign-on (SSO) enables access to services, applications or resources, for example for iOS and Android devices, via a single authentication process.

VPN

In a mobile environment it is important that the VPN can adapt to changing network conditions (company network, public WiFi, 4G, 5G and home office) and thus ensure a constant connection.

User

1st - 3rd Level Support

Our support is available to you and your employees for 1st – 3rd level support tasks.

Trainings

Our services include certification, individual training, migration and rollout support, and technical training. We can also train your employees in dealing with current threats and conduct regular phishing tests.

Apps

We undertake the integration of in-house apps or applications from the Google Playstore or Apple App Store for Windows10, MacOS, iOS or Android.

SLA

Our Service Level Agreements (SLA) cover up to 24/7/365.

Service Marketing

IT projects always require internal communication. We are happy to support or take over the announcement of the project with the relevant information at the right places.

On-Site-Help

Certain issues require on-site support. We would be happy to come to you for support.

Infrastructure

Performance Management

We review, advise, design and implement solutions and processes to ensure the optimal performance of your infrastructure.

Plattform Management

Today’s IT and UEM platforms are constantly changing. Therefore, proper configuration and regular maintenance is essential. Our Engineering & Support team is continuously educating itself and can provide you with the most up-to-date knowledge.

App Management

We are happy to take over the identification of the right apps for you, from signing and wrapping to rolling out the app. If desired, we can also contact the developer directly to discuss and implement possible changes directly.

Incident Management

Incident Management resolves all incidents as quickly as possible, at least within the agreed service levels, and monitors the effectiveness of the implemented solution.

Monitoring

We monitor the status of the applications to identify potential problems and enable proactive maintenance. In addition, we provide you with recommendations for action if the maximum value you have predefined is exceeded.

Device

Device-as-a-Service

With Device-as-a-Service we take over the procurement, installation, administration, repair, replacement and recycling of smartphones and tablets together with our partners.

Leasing

Lease or pay off the mobile devices in installments instead of buying them to keep investments low.

Fleet Management

Managing and configuring smartphones, tablets, SIM cards and subscriptions are simple tasks, but usually take a long time. Together with our partners, we handle these things competently, efficiently and tailored to your company.

Reparaturen

The repair of the mobile devices is provided by our partners.

Abonnement

Subscriptions are provided with our partners.

One-Stop-Shopping

As your single point of contact, we offer you the possibility to handle all your mobile device needs.

Accessories

Accessories for the mobile devices are provided by our partners.

So what should a good MOC look like? Our experts believe that…

  • …high flexibility in MOC services is a MUST
  • …tasks should be automated as far as possible in a meaningful way. This will also help to address the problem of skills shortages.
  • …but there are still many processes in the MOC that require human intervention. It is therefore important for companies to have appropriate personnel planning.
  • …should give a contact person for all matters by outsourcing to us as external specialists with our own Mobile Operations Center.

to learn more about the Mobile Operations Center.

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