Infrastructure Services

Infrastructure services provide support during operation of the mobile IT platforms and are modular in design. The following graphic presents the different standardised infrastructure services currently on offer by Nomasis AG. The response and on-call modules permit a clear SLA for the intervention time in time-critical support cases.

Response and on-call

8:00 a.m.-6:00 p.m.
8 h

8:00 a.m.-8:00 p.m.
4 h

12:00 a.m.-12:00 a.m.
2 h / 4 h

Upgrade packages

3 Upgrades

6 Upgrades

All Upgrades

System Monitoring

Basic Monitoring

Advanced Monitoring

Health Check

System Health Check

HA Health Check

Backup Check-up

Problem Management

Based on time and materials

Pool of hours

Per device

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