Nomasis, the provider of solutions and services for the secure business use of mobile devices, took over all mobile device management services for Pilatus Aircraft Ltd. The aim was to reduce the internal workload and give the company’s own IT teams more time for important tasks. With the new solution, Pilatus also achieved increased data and system security, more efficient processes, shorter response times, and therefore greater employee satisfaction. “We already had a long-standing partnership with Nomasis before outsourcing all mobile device services, and we particularly appreciate the fact that they align with and fully understand our structures and processes. The entire company benefits from the new solution and the concentration of resources on one partner,” says Chan Huynh, Team Leader IT Services at Pilatus. Huynh plans to further expand the collaboration with Nomasis, particularly in the area of supporting BYOD mobile devices and other measures to improve endpoint security and user-friendliness.
Background
Pilatus previously managed and supported the mobile devices they provided internally. As the number of employees using smartphones increased, so did the administrative workload. This led to longer waiting times and overloading of the internal helpdesk. Pilatus therefore decided to outsource all services for all mobile devices to Nomasis via the provision of VIP services. To this end, they replaced the MobileIron endpoint management system with Microsoft EM+S, including Microsoft Intune and Microsoft 365 from the cloud. They conducted the transition in four steps: analyzing the situation, preparing for the migration, migrating the devices and users to the new system, and introducing standardized processes.